Cylive FAQ

Cylive (pronounced ‘sy-liv’) is a “Social Productivity” application. It is the easiest way for you to:

• Create, organize and share any digital content, such as photos, videos, audio files, etc.;
• Share and co-create content with your family, friends, or groups;
• Plan, organize and coordinate your personal & group activities;
• Publish your or view, rate and comment on other users’ thoughts and opinions;
• Express your ratings and recommendations on any topic, books, movies, etc.;
• Seek answers to your questions from other Cylive users;
• Discover user reviews of various things and places, such as restaurants, vacation destinations, etc.;
• Identify and connect with people who share your interests and hobbies;
• ?Store safely and access your private information online.

With Cylive, you can declare who can do what and when with your content. For instance, you can assign ‘add photos’ privileges to everyone in your family, but only assign ‘view photos’ rights to your friends. These privileges can be specified individually for your contacts on Cylive. Hence, you have greater control on who can do what and when with your information.

Cylive is secure enough for you to even store confidential information. It empowers you either to restrict the sharing of your content with just your family, friends & groups or to publish your content for public viewing.

Cylive is simple to use. And, it’s FREE!

"Social Productivity" relates to the efficient management of your social relationships. It specifically pertains to the efficient conduct of social interactions, and other cooperative or collaborative group activity.

There are several unique functional aspects of Cylive that distinguish it from other social applications.

• Cylive enables you to manipulate stored information in ways, such as sorting, filtering, etc., that other applications don't.
• Cylive provides you with a wide selection of pre-built templates for practically every personal & group activity or content organization need. You can save time using these ready-to-use templates. You can choose to "clone" or "duplicate" any template and customize it to fit your needs. Or, you can create a template right from scratch! The authoring function permits the creation or customization of applications without any programming effort for your distinctive social activity or interaction requirements. Cylive offers you the convenience of a "one-stop" site for all your social productivity requirements.
• Cylive lets you create content collaboratively with others. You have the power to define who gets to do what and when. In other words, you can provide other users of your information with not only a combination of "read-modify-add" rights, but also define the validity of those rights.
• With Cylive, you can access remotely personal or group information anytime from any device with Internet access. Cylive enables you to stay on top of all your social interactions, activities and relationships all the time.

Yes, Cylive is completely FREE for a basic account. But, we do plan on offering premium account plans for a small, annual subscription fee sometime in the future.

Cylive is currently in a "beta release" stage. We will continue to add new features and upgrade Cylive during this stage. We welcome your ideas, feedback or suggestions for improving Cylive. Our goal is to help you improve your social productivity. So, we encourage you to send in your feedback and inputs on what we should (or should not) do to enhance your experience.

Cylive enhancements and releases may impact the structure of your content or data. However, we follow strict quality assurance and migration procedures to ensure your content and its relationships are intact. Safeguarding your data during these procedures remains our utmost priority.

We believe our basic service will continue to remain FREE. We generate revenues through online advertising, which enables us to provide our basic service to you free of cost. We will soon offer premium services, which will carry a nominal subscription fee. Subscribers of the premium services package will enjoy additional resources, such as disk space, etc.

Security has been one of the most important considerations in the design of Cylive. Our security architecture ensures that only people you authorize can view, add to or modify your content. As the owner of your content, you control access to it. Our long-term goal is to provide encryption of your data based on personally identifiable information. This will be an additional layer of security and will make it practically impossible for any unauthorized person to access your data or content.

You own all content that you put up on Cylive. As the owner, you can remove or "unpublish" your Cylive content at any time. Other Cylive users can view, or copy all or some of your published or public content. Other users can also edit any content copied from your organizers.

You should post or upload on Cylive content that you are comfortable sharing with others or exposing to the public. If any of your published content is found to be in violation of the Cylive Terms of Use, we retain the right to remove it with or without any notice to you.

Getting started on Cylive will take a few minutes. You must sign up for the FREE basic service to be able to try out Cylive. Clicking the Sign up button on the Cylive home page will take you to the online sign up form

Cylive collects your personal information, including your e-mail address, during the Sign Up process. Unless required by law, we will not share your personal information with any third party. For more details, please read the Cylive Privacy Policy page.

Cylive gives you the option of setting your personal profile sharing level as "Private", "Friends" or "Public". By default, your profile is set as "Private". You can change this setting from the "My Profile" tab on the "My Account" page. If the sharing level is set to "Private", no one view your personal profile.

If the setting is "Public", anyone visiting Cylive can browse and view your profile. If the sharing is set to "Friends", then only your friends can view your profile.

A "friend" is another registered Cylive user with whom you can create groups. You can also send messages to and share your information with friends. Any changes to your friends' information are automatically updated in your Cylive address book.

Even though you can share information with non-friends, we recommend that you create and maintain friend-lists. This facilitates easier sharing of content and ensures updated information in your address book. A friend can view your profile even if the security level on your profile is set to "friends".

Without signing up on Cylive, you can browse through or search for public profiles of Cylive users, popular public templates & organizers and published thoughts. You can also review information on Cylive and its service, terms of use & privacy policy.

Once you sign up on Cylive, you could do many more things in addition to those that an unregistered user can do.

1. Set up your personal profile, which contains information about you and your biography, interests, pastimes, affiliations & a lot more.
2. Maintain an Address Book of your contacts and invite them to join you on Cylive. Currently, you can import your Yahoo! Address Book into Cylive.
3. Form groups of your contacts on the basis of your social relationships, shared interests and affiliations.
4. Keep personal journals on any topic and publish them.
5. Communicate with your friends using the Cylive Message service
6. Use pre-built templates for storing & organizing your digital content.
7. Share your organizers with just your friends, groups or the general public.
8. Define templates for storing your content in accordance with your specific needs. Cylive supports several data types for storing data of almost any kind.
9. Clone and customize existing public templates per your needs.

Cylive also provides you several data migration and retrieval functions such as export / import, file upload / download, search and filter. You can even download all files in an organizer as a zip file. You can view and / or print organizers in a printer-friendly format.

A template defines the way in which a specific set of data or content can be stored and organized. It describes the structure for data entry. For instance, the "Photoset" template defines the characteristics for you to use to describe each photo in your album. Photos in your album can be described with characteristics such as date, caption, etc

A template can be used to create many organizers. Each organizer"s data will adhere to the data definitions in the template from which it is created.

You can use the 'Create Template' facility on Cylive to create templates. This page can be accessed by clicking the 'Custom List Template' link in the 'Create New' box on the Summary (My Cylive) page or 'Create New' button on the 'My Custom List Types' page (click the 'Create New' button or the 'List' link on the 'My Content' page to access this 'Create Template' page).

Clicking the "Edit" link next to the template on the "Create a New List" page will bring up the "Create Template" form for that template. You can then modify the template using this form.

Please note that you can modify or delete a template only if you own it, provided that template has not been used for creating organizers.

If you wish to customize templates that either you do not own or have organizers created, you will have to clone them. Template cloning can be used to modify the original template and to create a new template.

You own all the templates you create for your personal use or public utilization.

You also own the templates you cloned and / or customized from Cylive pre-built templates or other users" templates. You can modify any owned template provided no organizers have been created u sing that template.

A few examples of the ready-made templates on Cylive are:

• Activity Schedule
• Audio
• Book Collection
• Cocktail List
• Cookbook
• Expense Tracker
• Health monitor
• Photoset
• Todo List
• Video
• Workout planner
• Group expense

In Cylive, organizers are containers for storing content in an organized, structured manner. The template used to create the organizer determines the structure of the organizer"s content.

A template defines the structure or format of data. It separates the data format from content. It is conceptually similar to a physical paper-based form (e.g. an IRS 1040 form), which is used to elicit information in a structured manner for a specific task. Boxes, borders, and instructions indicate where & what to fill data. Thus, the template dictates the form (the structure) of the content.

he organizer contains content (in accordance with the structure of the template). A filled IRS 1040 form would be an example of an organizer.

By separating content from the structure, you can choose to change the template in the future without loosing your content.

Absolutely, you can use any template (either system-provided or you define) for creating as many organizers as you want.

You can create organizers for your private use. You may also choose to either share your organizers with your groups or publish them for public use. You can even choose to "unpublish" an organizer you had previously made public.

Cylive has strict policies regarding the publishing of mature and / or offensive content. Cylive reserves the right to remove offensive content without the consent of the owner if the content is found to violate the Cylive Terms of Use.

Cylive permits users to publish mature content. Such content should be flagged by checking the corresponding box at the time of creating the organizer. This keeps Cylive safe for users of all ages.

A tag is a keyword, which acts like a subject or category. It identifies the topic or property that the specific content relates or pertains to. You can assign multiple tags to your content (e.g. an organizer). Tags can be used to specify properties of an object (or content) that are not obvious from the object (or content) itself. For instance, a photo of a cat can be tagged with cat, animal and cute.

Tags help you organize, search and retrieve disparate content objects with similar properties.

Cylive uses tags to identify content with a degree of relevance. Tags help Cylive users search and get results not just based on content, but also based on content categorization. You can add tags to any content you create (templates, organizers, thoughts, etc.).

More than one tag can be attached to content in Cylive. We encourage you to tag all your content with words that identify the content with a high degree of relevance. For example, a stamp collection can be tagged as "stamps, philately" instead of "collection". A broadly scoped tag carries less relevance in search results of Cylive users.

You can use the "Cylive Search" function to search for other Cylive users with similar interests. You can then choose to send a message using the Messaging feature of Cylive to connect with the other user(s).

You can use the "Import" function of Cylive for moving data and content from other applications. The Import function currently supports .CSV file format. The first row of the .CSV (input) file must contain the same field names in the same sequence as defined in the template.

Content in any Cylive organizer can be migrated to other applications using the Export function. The organizer content gets exported into a MS-Excel Comma Separated Value (.CSV) file.

You can store almost any content on Cylive in your private area. However, you should post or upload on Cylive content that you are comfortable sharing with others or exposing to the public. But, if any of your published content is found to be in violation of the Cylive Terms of Use, we retain the right to remove it with or without notice.

You can use the "Report Abuse" page (by clicking the "Report Abuse" link at the bottom of the Cylive page) to inform Cylive about the inappropriate (or illegal) activity. Please include as much information as possible in your messages so that we can accurately trace the instance of abuse.

You can also report such content to Cylive by clicking the 'Flag as Inappropriate' link on the 'View Content' page.

Yes, Cylive is RSS 2.0 compliant and hence supports syndication. Therefore, any content that you store on Cylive can be aggregated in another application that supports RSS. At present, you can subscribe to an aggregated Cylive RSS feed, which helps you stay up-to-date with recently published organizers, thoughts and user profiles

You can use the "Contact Cylive" page (by clicking the "Contact Cylive" link at the top of the Cylive page) to inform us about the bug or problem you encountered. To help us resolve the problem quickly, please include as much information about the occurrence, such as your Cylive ID, the page you were on, the function or link clicked, error message displayed, etc.

Categories are vertical silos of information. Users are required to assign created content to an appropriate category. This categorization helps other users locate information related to their specific area of interest more easily.

Please make sure that your Cylive username and password have been entered correctly. You can also attempt signing in with the e-mail address used to register your account instead of the Cylive username. If repeated "sign in" attempts fail, please reset your password using the Forgot your Password? link.

If none of the instructions above works, contact us (click on this link to open the Contact Cylive page) and we"ll look into your problem. Please include your e-mail address so that we can contact you regarding your problem.

Cylive permits you to sign in with your e-mail address. So, you can always sign in even if you forget your Cylive username.

If you forget your Cylive account password, please click on the Forgot your Password? link. You can use the this page to reset your password. Cylive will send you a new password via an e-mail. You can use this new password to sign in to your Cylive account.

To protect your private content, we securely store your password in a non-human-readable format. Hence, we cannot e-mail your current password to you. We assign you a new password instead when you request a password reset. During this process, Cylive will not ask you for any personal information, except the e-mail address used to create your account.

After successfully signing into your account with your new password, you can change your password to something easy to remember and recall from the "Change Password" page. This page can be accessed by clicking the "Change my password" link on the "My Account" tab. Please make sure your password is complex enough to prevent unauthorized access of your account. We recommend that you avoid using passwords (e.g., your name, user name, e-mail address, etc.) that can be easily guessed.

For various technical and security reasons, your username and registered e-mail address cannot be changed. If you desire to start afresh with a new username, you can always signup for a new Cylive account with a new e-mail address.

You can use the Change Password page (which you can access by clicking the "Change my password" link on the "My Account" tab) to change your Cylive account password.

Yes, you can create multiple Cylive user accounts. But, each user account you wish to create will require a unique e-mail address (which has not been already used to create a Cylive account). Please note that Cylive sends an account activation message to the e-mail address you use to create the Cylive account. You can activate a Cylive account only by using the link provided in that message.

For a free, basic service Cylive account, there is a 100MB limit on storage space. Storage space required for maintaining your profile, address book and templates is not included in your quota. Only space required to store your thoughts (including comments) and organizers is considered for calculating available space. Please note that any content that another Cylive user shares with you will not eat into your quota.

You can change your profile-sharing-level to "Private", which will conceal your profile from other users of Cylive. You can modify the "profile-sharing-level" setting from the My Profile tab on the My Account page. If you change your profile-sharing-level to "Friends", then only the Cylive users who are your "friends" will be able to view your profile.

Cylive supports both public and private content. Other Cylive users can only view your public content. Your private content is not visible directly or indirectly (via search) to other Cylive users.

Any content (e.g., organizer, thought) that you create is "private" by default. You will have to change the (privacy) setting in order to either share or publish the content.

It is possible that even after you have made your content private on Cylive, it still shows up on search engines like Yahoo, Google. Cylive has no control over them and you may need to contact them directly to de-list your content

At present we urge you to only add, share and publish content that does not have any copyright or intellectual property restrictions.

Please e-mail us your request for discontinuing service from your registered e-mail address. We will also appreciate if you indicate why would you like to discontinue using Cylive. On receipt of your message, we will deactivate your account.